Position Details: Workforce Planner
| Location: | BGC, Taguig City |
| Openings: | 1 |
| Salary Range: |
Description:
EDUCATIONAL BACKGROUND:
•College
graduate is a plus
QUALIFICATIONS & EXPERIENCE:
•Prior
experience in a BPO or Shared Service Centre
•At
least 3 years of experience on Real-Time Monitoring, Reporting and Planning
•Solid
background on WFM policies and procedures
•WFM
platforms, i.e Aspect, Avaya CMS, IEX, etc.
•Solid
Scheduling background
•Mid
to advance MS Excel skills, i.e Macro programming, VBA functions,
etc.
•MS
Visio background for flowcharts and program schemas
•Bsic
to advance knowledge on contact center KPI's, i.e. SLA, Abandonment, PCA, etc.
Data mining skills
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