Position Details: Customer Success Manager

We are looking for a Customer Success Manager to join a fast-growing team to lead the rapid launch of our clients as well as their continued success. You will play a key role in nurturing clients, building long-term client relationships, and ensuring that clients achieve business results and customer satisfaction.

Responsibilities:

• Bridge the gap between sales and customer support

• Ensure customers get fast time-to-value

• Keep clients engaged and regularly using products

• Build customer loyalty and reduce churn

• Keep a "high-level view" of the entire support process

• Advocate for customers

• Foster a customer-centric team environment

• Resolve customer issues

Customer Success Manager Qualifications/Skills:

• 3+ years of CSM experience in a fast-growing SaaS organization

• Experience in structuring customer success processes and strategies

• Ability to provide consulting and solutions to customers

• Excellent verbal and written communication skills

Education and Experience Requirements:

• Bachelor’s degree in marketing or business administration

• At least 3 years of experience as Business Development Or Channel Expansion

• Proven track record of positive channel performance

• Strong experience in Software as a service and IT industry experience