Position Details: Customer Success Manager

Location: BGC, Taguig
Openings: 1
Salary Range: Php 35,000 to 50,000


We are looking for a Customer Success Manager to join a fast-growing team to lead the rapid launch of our clients as well as their continued success. You will play a key role in nurturing clients, building long-term client relationships, and ensuring that clients achieve business results and customer satisfaction.


  • Bridge the gap between sales and customer support

  • Ensure customers get fast time-to-value

  • Keep clients engaged and regularly using products

  • Build customer loyalty and reduce churn

  • Keep a "high-level view" of the entire support process

  • Advocate for customers

  • Foster a customer-centric team environment

  • Resolve customer issues

Customer Success Manager Qualifications/Skills:

  • 3+ years of CSM experience in a fast-growing SaaS organization

  • Experience in structuring customer success processes and strategies

  • Ability to provide consulting and solutions to customers

  • Excellent verbal and written communication skills

Education and Experience Requirements:

  • Bachelor’s degree in marketing or business administration

  • At least 3 years of experience as Business Development Or Channel Expansion

  • Proven track record of positive channel performance

  • Strong experience in Software as a service and IT industry experience

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