Position Details: Customer Service Representative

Location: BGC, Taguig
Openings: 4
Salary Range:



  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry

  • Resolve customer inquiries via email or chat within the agreed SLA.

  • Providing exceptional customer service to our large base of customers

  • Ensuring that all interactions and relevant information is captured in the ticket logging process

  • Taking ownership & accountability of the resolution process for CS-related concerns

  • Ensuring that all processes are performed as per the documented procedure

  • Being able to assist other teams within our group should there be a need for additional support


  • At least 1 year of being a Customer Service Representative supporting clients through chat, email and call in a BPO industry

  • Insurance background is a plus but not a requirement.

  • Must have a good English communication skills (verbal and written)

  • Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.

  • Being able to adapt to change.

  • Able to understand issues from a customer’s perspective when addressing issues.

  • Needs to be a team player as the environment is quite fast paced and dynamic.

  • Professional, Self-directed & Proactive.

  • Amenable to working onsite (BGC, Taguig) and in rotational shifts.

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