Location: | BGC, Taguig |
Openings: | 4 |
Salary Range: |
Description:
Responsibilities:
Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
Resolve customer inquiries via email or chat within the agreed SLA.
Providing exceptional customer service to our large base of customers
Ensuring that all interactions and relevant information is captured in the ticket logging process
Taking ownership & accountability of the resolution process for CS-related concerns
Ensuring that all processes are performed as per the documented procedure
Being able to assist other teams within our group should there be a need for additional support
Qualifications:
At least 1 year of being a Customer Service Representative supporting clients through chat, email and call in a BPO industry
Insurance background is a plus but not a requirement.
Must have a good English communication skills (verbal and written)
Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.
Being able to adapt to change.
Able to understand issues from a customer’s perspective when addressing issues.
Needs to be a team player as the environment is quite fast paced and dynamic.
Professional, Self-directed & Proactive.
Amenable to working onsite (BGC, Taguig) and in rotational shifts.