Position Details: Service Delivery IT Consultant

About the role:

Your main mission will consist in advising and assisting the Clients IT operations of the product mainly using your technical skills providing services for but not limited to Application Administration, Oracle skills, Batch processing, System Monitoring and assist Clients on the product's Upgrades/Patches.

You will be handling the operation of the product's interfaces, service platform and environments including monitoring and the management of file systems, operating systems and virtualization software.

Responsibilities:

• You are responsible for delivering technical operational services to Clients

• Monitoring system and Batch Job processes

• Apply patches and new configuration

• Incident & Problem Management

• Change Management Process

• You support the client operations of the product with technical best practice recommendations

• You are part of a global Technical Services Delivery network

• You advice on process improvements through better operations of the product

• You participate in operational meetings with clients for technical issues and escalate critical information/issues to your management

• Engage directly with Clients

Position requirements:

• Master degree in Computer Science, Mathematics, Physics or Economics

• Experience with operating standard applications preferable in the financial sector

• Strong Technical knowledge ideally from a larger IT department or operational Team

• Technical skills like Oracle Administration, PL/SQL, XML/XSL, Windows Server Administration or Virtualization (VMWare, Citrix)

• Sound basic or extensive knowledge of the financial services industry and securities gained from work experience in the financial sector and interest to extend this

• Very Service-minded and have a positive mindset

• You like to work in an environment where things go fast and where you have a great impact on the achieved results and solutions

• Strong analytical skills and a solution-focused attitude

• Ability to prioritize tasks, to ensure deadlines are achieved

• You are result-oriented

• Excellent team-working skills

• Fluent in English, German would be a plus