Location: | Aseana, Macapagal Blvd., Paranaque |
Openings: | 50 |
Salary Range: | P21,200 to P23,200 |
Description:
Main duties and responsibilities:
Assists customers via Chat, Email or Phone in a timely and accurate manner
Processes customer documents where needed
Offers support to address errors, mistakes and technical faults
Completes customer interactions within the agreed timeframe (Average)
Creates added value by supporting cross sell initiatives and promotional offers
Meets or exceeds quality targets via offering excellent customer service
Strives to ensure a high customer satisfaction level at all times
Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skills
Identifies customer feedback trends and raises with management
Takes ownership of customer disputes and manages the issue
Responds to customers in a timely fashion and meets commitments made
Ensures regulatory compliance by ensuring all appropriate processes are followed
Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
Offers support and assistance to colleagues
Raises problems and challenges where necessary through the relevant channels of feedback
Requirements
Education
College graduate, a plus
At least 2nd year if undergraduate
Previous experience
With at least 6 months of BPO experience, preferred but not required
Experience in handling complaints handling and resolution
Foreign languages
English
Professional qualification & knowledge
Knowledge in BPO setup
Skills & Abilities
Communication
Proven ability to maintain professional relationships internal/external
Excellent verbal and written communication skills
Good interpersonal skills
Proven ability to effectively interact with all levels within the organization
Proven ability to accept criticism in a professional manner
Resourceful and can work with various support groups
PC literate; Knowledge in Excel and Word
Ability to:
Multi-task and deliver on assigned tasks and responsibilities
Manage their personal time in an efficient way
Respond and lead change
Flexible and adaptable to change in schedule shifting, tasking needs etc.
Proven ability to resolve complex problems with minor direction and assess issues objectively
Handle difficultsituations and can work well under pressure
Thrives in a fast paced environment
Detail oriented
Analytical
Proactive
Flexibility to work different shifts