Position Details: Forecaster (WFM)

Location: BGC, Taguig City
Openings: 1
Salary Range:


Job Description
  • Analyze and report historical data and trends and develop forecast models.
  • Analyze absenteeism and Shrinkage Trends to apply for future functions.
  • Generate long-term and short-term forecasts. Creating yearly, 30-90 day forecast to project staffing needs for clients. Makes judgements on formula’s and formulates recommendations on policies, procedures, or practices.
  • Supervise scheduling process. Review weekly scheduling releases and assist schedulers as needed. Responsible for reviewing performance for Schedulers for feedback and development.
  • Budget planning.
  • Site Capacity Planning.

  • 3 - 5 years' experience working in a Call Center Environment; 2-3 years background (External) in Workforce Management (forecasting or scheduling). Demonstrated high degree of business coping ability.
  • Flexibility with work schedule
  • College diploma or equivalent; Knowledge of MS Office and spreadsheet; Excellent Knowledge of advanced scheduling practices. Extensive knowledge of NICE IEX, AWS Connect and other WFM products. Excellent Technical Expertise and Problem-Solving Skill

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