Position Details: Senior Service Desk Analyst

Location: BGC, Taguig City
Openings: 1
Salary Range:


In this role, you will be providing an exceptional first point of customer service to our extensive and varied user base and be exposed to a range of support tasks allowing you to develop and grow your skills in other technical areas. Provide reactive and pro-active incident resolution and service request management for applications, software, hardware and network systems, including user administration. Assist in resolution of identifies problems.

Technical Knowledge/Skills:
  • Working experience with ITSM tools.
  • AD and Windows troubleshooting
  • Remote Support with It Remote support tools.

  • Excellent interpersonal, communication and analytical skills;
  • Understanding of Microsoft OS and Office products.
  • Willing to work on a 24/7 shift.
  • Minimum 2 years of experience in Service Desk.
  • Proficiency in English.
  • Excellent understanding of Remote support.
  • Knowledge of basic Networking and other technologies
  • Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred.

  • Technical Certification in ITIL and Microsoft

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