Position Details: Customer Service Representative

Location: Aseana, Macapagal Blvd., Paranaque
Openings: 50
Salary Range: P21,200 to P23,200


Main duties and responsibilities:

  • Assists customers via Chat, Email or Phone in a timely and accurate manner

  • Processes customer documents where needed

  • Offers support to address errors, mistakes and technical faults

  • Completes customer interactions within the agreed timeframe (Average)

  • Creates added value by supporting cross sell initiatives and promotional offers

  • Meets or exceeds quality targets via offering excellent customer service

  • Strives to ensure a high customer satisfaction level at all times

  • Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skills

  • Identifies customer feedback trends and raises with management

  • Takes ownership of customer disputes and manages the issue

  • Responds to customers in a timely fashion and meets commitments made

  • Ensures regulatory compliance by ensuring all appropriate processes are followed

  • Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.

  • Offers support and assistance to colleagues

  • Raises problems and challenges where necessary through the relevant channels of feedback



  • College graduate, a plus

  • At least 2nd year if undergraduate

Previous experience

  • With at least 6 months of BPO experience, preferred but not required

  • Experience in handling complaints handling and resolution

Foreign languages

  • English

Professional qualification & knowledge

  • Knowledge in BPO setup

Skills & Abilities

  • Communication

    • Proven ability to maintain professional relationships internal/external

    • Excellent verbal and written communication skills

    • Good interpersonal skills

    • Proven ability to effectively interact with all levels within the organization

    • Proven ability to accept criticism in a professional manner

    • Resourceful and can work with various support groups

  • PC literate; Knowledge in Excel and Word

  • Ability to:

    • Multi-task and deliver on assigned tasks and responsibilities

    • Manage their personal time in an efficient way

    • Respond and lead change

  • Flexible and adaptable to change in schedule shifting, tasking needs etc.

  • Proven ability to resolve complex problems with minor direction and assess issues objectively

  • Handle difficultsituations and can work well under pressure

  • Thrives in a fast paced environment

  • Detail oriented

  • Analytical

  • Proactive

  • Flexibility to work different shifts

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