Position Details: Senior EUC Engineer
| Location: | BGC, (Hybrid) |
| Openings: | 2 |
| Salary Range: |
Description:
The Senior EUC Engineer is primarily responsible for Level 3 Desktop Support to users of the various Desktop Managed Services provided to the Client’s customers and management of the product platforms associated with the delivery of these services. The EUC Engineer is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
Essential Technical Skills:
- Exceptional Microsoft Windows troubleshooting skills
- Modern Workplace mobility management including Intune and Autopilot deployment
- Microsoft System Center Configuration Manager administration and support
- Ability to remote support mobile devices running IOS, Android
- MS Active Directory management, AzureAD and M365
- Understanding of Remote Access – Citrix/RDS, VPN & SaaS applications
- Understanding of ITIL framework
Experience:
- Extensive experience with Enterprise workstation deployment and support
- Experience in a Managed Services Provider environment in a similar role
Key Personal Attributes:
- Exceptional customer service attitude
- Exceptional time management
- Exceptional written and verbal communication
- Exceptional problem solving skills
Certifications:
- Microsoft Certified Solutions Associate: Windows 10
- Microsoft 365 Certified: Modern Desktop Administrator Associate
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