Position Details: Manager of Quality Assurance

Location: Ermita, Metro Manila
Openings: 1
Salary Range: 45,000

Description:

EDUCATIONAL BACKGROUND:

No required Bachelors Degree (Undergraduate is okay)

QUALIFICATIONS & EXPERIENCE:

Willing to work primarily out of office in Manila for at least the first 3 months then time spent between home office and Manila office is negotiable.
3-5 years Call Center Experience in a management role
Natural leader with the ability to influence others behavior even if not a direct report
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Must be self-motivator and self-starter
Focus on quality and customer service
Exceptional listening and analytical skills 
Solid time management skills 
Must be able to effectively deal with people at all levels inside and outside of the Company 
Creative ability & writing proficiency
Ability to multitask and successfully operate in a fast paced, team environment 
Must adapt well to change and successfully set and adjust priorities as needed 
Must be proficient with Microsoft Office and/or Google Suite (Intermediate Word, Excel)

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